Terms of service

Last updated March 2, 2026

1. Acceptance of these terms

These terms form the agreement between MLJ, SASU, a French simplified joint stock company registered under SIREN 934 769 837 and referred to here as the publisher, and the practice that subscribes to CarePlanTrack, referred to here as you. You accept them when you create an account, when you first log in, or when you pay the first monthly invoice, whichever happens first. If you accept on behalf of a clinic, you confirm that you are authorized to bind that clinic.

2. What the service does

CarePlanTrack is a web application for chiropractic and manual therapy practices. It records the care plans your providers prescribe, counts the visits attended against that plan, publishes a patient facing progress page reachable through a private link, raises alerts when scheduled visits are missed, prompts re examinations at the visit number you set, tracks prepaid plan balances and reports completion rates by provider and by plan template. It reads appointment and check in data from files or feeds you supply.

CarePlanTrack is an administrative tool. It does not diagnose, does not recommend a course of care, does not set visit counts and does not generate clinical documentation. Every plan in the system is the one your licensed provider decided on. The publisher is not a health care provider and does not practice chiropractic in any jurisdiction.

3. Accounts and eligibility

You must be a business, licensed or lawfully operating where you practice, and the person who opens the account must be at least 18 years old. You are responsible for the accuracy of the details on your account, for the confidentiality of the credentials issued to your team, and for everything done under those credentials. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been used without authorization, and we will suspend access while it is investigated.

Each user of the software must have their own login. Sharing one login across a front desk is a security risk and a breach of these terms, and it also breaks the per user access logging that your business associate agreement depends on.

4. Acceptable use

You agree not to resell, sublicense or white label the service without written permission, not to copy the interface or the underlying software, not to probe or attack the infrastructure, not to upload malicious code, and not to use the service to send unsolicited commercial messages to people who never became your patients. Patient progress links are for the patient they were generated for. You agree not to publish those links or use them for promotional purposes.

5. Subscriptions, prices and billing

Three plans are offered, all billed monthly in United States dollars: Solo Provider at $49 per month for one adjusting provider, Two Provider at $99 per month for two adjusting providers, and Clinic Group at $199 per month for up to six providers across three locations. The plan is chosen when the account is opened and can be changed at any time. Prices on the home page are the prices charged, and they exclude any sales tax or VAT that may apply in your jurisdiction.

Billing is by card on the same day each month, in advance, until you cancel. Upgrades take effect immediately and are prorated for the remainder of the month. Downgrades take effect at the start of the next billing period. If a payment fails, we retry for seven days and write to the billing contact before access is limited; nothing is deleted while an invoice is being sorted out. The publisher may change prices with 30 days written notice, and any increase applies from the next renewal after that notice.

6. Cancellation

You may cancel at any time from the account screen. Service continues to the end of the month already paid for and is not renewed. There is no cancellation fee, no exit interview and no minimum term. Partial months are not refunded, except where required by law or where the publisher has failed to provide the service for more than five consecutive business days. After cancellation, your visit ledger, plan history and patient list remain exportable as CSV for 30 days, after which stored data is deleted.

The publisher may suspend or end an account for non payment, for a serious breach of these terms, or where continued service would be unlawful. Except in cases of abuse, you receive written notice and a reasonable opportunity to fix the problem first, and an export of your data in every case.

7. Your data

Everything your practice enters or imports remains yours: patient records, plans, visit history, notes and reports. The publisher stores and processes that content only to provide the service, to keep it secure, to produce your own reports and to give support when you ask for it. We do not sell it, we do not share it with advertisers, and we do not use it to train machine learning models. Where the content includes protected health information, the business associate agreement signed with your practice governs the handling of that content and takes precedence over this section in the event of conflict.

Aggregated, fully de-identified statistics that cannot be traced back to a practice or a patient may be used to describe how the product performs across the customer base, for example the median completion rate published on this website.

8. Availability and support

The publisher targets 99.5 percent monthly availability outside announced maintenance windows, which are scheduled outside United States clinic hours where possible. Support is by email at jimenezjulien42@gmail.com, answered on business days, with a two hour response target for Clinic Group subscribers. No warranty is given that the service will be uninterrupted or error free, and you should keep your practice management software as the record of truth for billing.

9. Warranties and limitation of liability

The service is provided as it stands, without implied warranty of merchantability or fitness for a particular purpose. To the fullest extent permitted by law, the publisher's total liability arising out of or relating to this agreement is limited to the amount you paid in the twelve months before the event giving rise to the claim. The publisher is not liable for indirect or consequential loss, including lost revenue, lost patients, lost goodwill or the cost of substitute software. Nothing in this section limits liability for fraud, for willful misconduct, or for anything that cannot be limited under applicable law.

10. Indemnity

You agree to hold the publisher harmless from third party claims arising from your use of the service in breach of these terms, from content you upload that you had no right to upload, or from your failure to obtain the patient permissions your own jurisdiction requires before sending a progress link.

11. Changes to these terms

These terms may be updated as the product changes. Material changes are announced by email to the account contact at least 30 days before they take effect, and the date at the top of this page is updated. Continuing to use the service after that date means you accept the new version. If you do not accept it, cancel before it takes effect and the old terms govern your final month.

12. Governing law and contact

This agreement is governed by French law. Any dispute that cannot be settled amicably falls within the exclusive jurisdiction of the competent courts of Paris, France, including where there are several defendants or third party claims. Questions about these terms go to jimenezjulien42@gmail.com, or by post to MLJ, SASU, registered at 934 769 837 R.C.S. Paris. See also the legal notice and the privacy policy.