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Jimenez Julien, the person who builds CarePlanTrack and answers for it
Publisher at MLJ, SASU. He writes the code, writes these pages, and picks up the support email himself when a Monday morning check in does not sync.
Why a chiropractic care plan tracker, of all things
The first version of this software was a spreadsheet on a laptop behind a front desk in a two doctor office. I had been asked to help with something else entirely, an appointment reminder problem, and while I sat there I watched the assistant answer the same question nine times before eleven in the morning: how many visits do I have left? Every time, she opened the ledger, scrolled, counted check ins with a finger on the screen, subtracted the two the patient had missed, then guessed at the prepaid package because the payment was recorded somewhere else. She was accurate. She was also spending a quarter of her morning being a human abacus, and the patients were leaving the desk with a number they had already half forgotten by the parking lot.
What struck me was not the wasted time. It was the mismatch. The doctor had written a careful, staged plan at the report of findings, with a relief phase, a corrective phase and a re examination at a specific visit, and none of that structure existed anywhere the patient could see it. The patient carried a vague idea that they were supposed to come in a lot. The clinic carried the real plan in a chart. Between those two versions sat the entire drop off problem that every practice management coach in this country talks about, and nobody was solving it with something as boring as a visible count.
So I built the count. Then I sat in three more clinics and found out how wrong my first version was. I had assumed patients wanted a percentage. They do not. They want to know what happens next and when it ends. I had assumed doctors would want to edit plans constantly. They do not. They set a plan at the report of findings, adjust it at the re exam, and want the software to leave it alone in between. I had built a mobile app. Nobody installed it, and the sixty eight year old with a lumbar disc certainly did not, which is why CarePlanTrack now sends a plain link that opens in whatever browser the phone already has.
The thing I keep coming back to is that this trade does not have an attendance problem caused by bad intentions. Patients quit because the pain stopped and the plan lived in a drawer. Doctors lose the re exam because a busy Tuesday swallowed it. Front desks lose the thread because they are running the phone, the schedule, the insurance verification and the coffee pot at the same time. Software that shouts about growth misses this completely. Software that quietly keeps the count, tells the desk who is behind and tells the patient where they are does the work that nobody in the building has time to do.
Experience and expertise
I have spent eleven years building small operational software for owner run businesses, and the last stretch of that almost entirely in clinics: chiropractic offices, manual therapy studios and one rehabilitation practice with three treatment rooms and a shared front desk. I am not a chiropractor and I do not pretend to be one. I do not write clinical rules, I do not suggest visit counts, and CarePlanTrack contains no recommended plan lengths of my invention. What I know well is the part between the clinical decision and the patient's behavior: schedules, ledgers, reminders, exports, and the specific ways an office loses track of somebody.
Practically, that means I can read a visit export from most practice management systems in this market, I know how prepaid plan balances get recorded and mis-recorded, and I have sat through enough Monday huddles to know that a report nobody opens is worse than no report. It also means I have opinions shaped by real offices: that the recovery call works best before four in the afternoon, that patients respond to a plan they can see far better than to a text asking them to rebook, and that any screen your assistant needs training for will be abandoned by week three.
How this product is built and maintained
CarePlanTrack is published by MLJ, SASU, a French company, and serves clinics in the United States. I write the software, I write the documentation, and I answer support. There is no offshore team, no chatbot in front of the inbox and nobody who will tell you a bug is a feature request. Every claim on this site comes from clinic data I can point at: the completion figures are medians across the practices running plans on the platform, and the dollar figures are arithmetic you can redo yourself with your own average visit value.
Editorial standards here are simple. I do not publish a number I cannot source. I do not put words in a customer's mouth: the three testimonials on the home page are from named people at named clinics who read their quote before it went up. I do not use patient records to train anything, I run no advertising trackers on this site, and the only data this website collects is what you type into the contact form. When something breaks, I say what broke and what I did about it, in the release notes and in email.
Product decisions follow the same rule. A feature ships when at least three clinics have described the same problem in their own words, and it gets cut if nobody uses it after a quarter. That is why there is no marketing suite, no patient newsletter and no wellness score in here. This is a visit counter, an alert list and a re exam scheduler, kept narrow on purpose so it stays fast and so the training is one morning huddle, not a course.
Published articles
Everything below was written for The Adjusting Table, the CarePlanTrack magazine for chiropractic and manual therapy clinics, and published on September 3, 2026.
- How to Set Visit Frequency and Duration in a Chiropractic Care Plan
- Per Visit Fees vs Prepaid Care Plans vs Monthly Memberships
- Seven Care Plan Mistakes That Leave Prepaid Visits Unfinished
- Medicare Chiropractic Rules: AT Modifier, ABN, and PART Notes
- Inside a 24 Visit Low Back Care Plan, From Intake to Discharge
- Visit Caps, Managed Networks, and the Shift to Cash Care Plans
- The Chiropractic Re-Exam Checklist: What to Recheck at Visit 12
- How to Calculate PVA, Care Plan Completion, and Unused Visits
- A Week at a Chiropractic Front Desk: How Missed Visits Come Back
Open The Adjusting Table and read the full magazine.
Contact the author
If you run a practice and something on this page does not match what you see on your own schedule, tell me. If you want to argue about whether a visible plan changes patient behavior, I will happily send you the raw completion curves, unsmoothed, including the clinics where nothing improved. Write to jimenezjulien42@gmail.com and it lands on my desk, or ask for a walkthrough from the contact form on the home page and I will bring a sample clinic to your screen.
You can also find me at jimenezjulien.com, on X, on LinkedIn, on Facebook and on Instagram.
Author accountability. This page, the home page and the legal pages are written and signed by Jimenez Julien for MLJ, SASU. Corrections go to jimenezjulien42@gmail.com and are made the same week.